Nemark has recently taken over a firm of Accountants who had been struggling with three separate Remote Desktop Servers in that users had to decide which server they were going to log on to, with separate Desktops on each server. In layman’s terms, it was a right royal mess – the servers were coming up 9 years old, were no longer performing well, and user Desktop experiences were variable and generally sub-par as old resources were being stretched to accommodate modern requirements.

Solution

The client was committed to the Remote Desktop approach both in terms of culture (all the staff knew how to use it and were comfortable with it) and cost; substantial investment had previously been made in the form of license purchases, and the basic supporting infrastructure.

Nemark, then, suggested a two-server Remote Desktop solution, in a failover cluster scenario so that if the “main” server failed, users to continue to work. With the advent of hugely more powerful processors, it was now possible to build a single server that was 3-4 times more powerful than the 3 it replaced.

Outcome

With a single “target” for the Remote Desktops, users no longer had to balance / juggle their environments and this, tied with the fact that the Deskop sessions were hugely more responsive without the previous “hangs” as the server caught up, has meant a massive saving in the form of staff time being better deployed.

Productivity has been boosted, in the client’s estimation, by some 52% which over a staff complement of 80, represents a substantial sum when viewed in annual salary terms. These “investment rewards” will continue to be reaped as the servers were sold with a 5-year warranty. ROI is estimated at about 8 months for this intervention!