As telecommunications and IT move seemingly closer with every emergence voice and data hardware and software, there is an increasing need to offer support services for the combined voice and data systems within the business.
Nemark Technology have, over the last few years, built up a strong support team across both Telephone Support Services and IT Support Services to enable you as a client to receive all your support services from one supplier. The benefits to this are many, with the main one being, of course, that the old ”blame culture” is stopped it starts - our internal departments know each other's approach well, and conflicts simply do not occur.
Speed and efficiency is paramount when your business has a support issue and our engineers are able to remote into both your IT System and Phone System as soon as you have a problem. Prevention is better than cure, too, and our Head Office Support System has monitoring tools that enable possible issues to be handled quickly and efficiently - sometimes before you even know there is a problem!
Our Huddersfield-based Support Centre utilises bespoke management tools to ensure your IT assets are always monitored, and that no issue is left unmanaged from the moment it is reported right down to the courtesy call after completion of remedial works.
Please, Contact Us for a specific, honest conversation as to your current position, issues, and possible solutions.