A Network is only as good as the servers
attached to it. Any business with a network understands the benefits of “uptime” and the benefits of having a fast IT Support
Partner to ensure that in the event of a fault occurring, a resolution is quickly delivered.
Nemark’s Rapid Server Response
service allows us to not only monitor your network while you get on with running your business, but also to be pro-active in fixing any issues before they impact on operational performance.
What is covered?
Our two principle "off the shelf" offerings comprise Remote Support
only, and Full On-Site Support
(which incudes Remote Support too). We do have clients on bespoke arrangements, though, so if neither of these approaches seems right for you just ask, and we will amend to suit. What's more all our service contract are unlimited
meaning you can call as many times you want, receive Remote IT Support as many times as needed and have as many engineer call tosites as needed too!
Typical Response Times
Nemark have several different service levels available, depending on your business’ requirements and how mission-critical your hardware support needs are.
Servers typically have a 1-hour response time for Remote Support
, although remote support is typically delivered within 60 seconds, and 4 hours to site when an engineer call out is required. Workstations are similar with a typical call out to site of 8 hours but still benefiting from the 60 Seconds response time facility.
It’s not a problem if your requirements are different from the above; our bespoke IT Support Contracts cater for every eventuality and requirement and can be tailored to fit your business.
- Recruitment Agency in Harrogate : Nemark sold us a server and 5 workstations some 3 years ago and have looked after the support since installation. As a company that is constantly working at 110% we needed fast reliable server support in the event of a problem. For the last 3 years I can honestly say we have received this and much more. In fact we now regard the guys there as friends and not just another IT Support company. It's great to work with people who care about our IT and our business in general.